Frequently Asked Questions

Learn with Rocky brings AI-powered support to your child’s 11+ preparation. Rocky is more than a mascot — he’s your child’s personal study companion who helps them learn smarter and build confidence.

Each module focuses on a different area of learning:

• Explain with Rocky – Helps students understand Maths, English and Verbal Reasoning questions step-by-step using AI explanations.
• Write with Rocky – Guides students through planning, writing, and improving creative and non-creative essays.
• Comprehension with Rocky (coming soon) – Builds reading confidence with summaries, key points, and guided question support.
• Revise with Rocky (coming soon) – Provides structured revision, smart AI explanations, and topic summaries.
• Interview Prep with Rocky (coming soon) – Simulates school interviews with adaptive questions and feedback.

Each tool is designed to make independent learning enjoyable, personalised, and effective — just like studying with a friendly tutor at home.

Explain with Rocky gives students clear, step-by-step help when a question still feels confusing. It connects your child’s results with their chosen AI model — ChatGPT, Gemini, DeepSeek, or Claude — to provide a deeper, personalised explanation.

From any results page, students can click “Explain with Rocky”. Rocky automatically prepares a precise prompt containing the question, marking scheme, correct answer, and the student’s answer — so the AI can explain exactly where the confusion is and how to improve.

Why it matters: Explain with Rocky turns confusion into clarity, helping students understand mistakes, build reasoning skills, and feel more confident tackling similar questions in future exams.

Write with Rocky helps students master every style of 11+ writing through guided AI support. Rocky becomes your child’s writing companion — offering hints, feedback, and encouragement at every stage of the writing process.

Students are guided step-by-step through Planning, Introduction, Main, and Conclusion stages. At each stage, Rocky provides tips, reads the student’s attempt, and gives constructive feedback to help refine their work.

Write with Rocky supports a wide range of 11+ writing types including stories, descriptions, letters, diary entries, and picture-based essays. Once complete, students receive a detailed score out of 50 with feedback across five key areas — Content & Creativity, Structure, Language, Spelling & Grammar, and Reader Impact.

Why it matters: Write with Rocky builds confidence and writing skill by making practice interactive, supportive, and fun — just like learning with a personal tutor.

Comprehension with Rocky helps students understand every passage with confidence. Many children find comprehension questions challenging — not because they can’t read, but because they’re unsure how to interpret the passage and the question. Rocky is designed to guide them every step of the way.

Rocky becomes your child’s reading companion by:

• Breaking passages into manageable parts
• Providing summaries and key points
• Adding helpful hints for tricky questions

Each passage includes clear key points, a short summary, and a “Test Me” section where students practise comprehension questions graded by difficulty — Easy, Medium, and Hard.

Why it matters: Comprehension with Rocky builds reading, reasoning, and interpretation skills that are essential for 11+ exams and lifelong confidence in reading.

Interview Prep with Rocky helps students practise for Independent School interviews through realistic, adaptive mock interviews. It mirrors real interview conditions — combining general questions with short challenge tasks such as harder Maths, comprehension, poem analysis, or image description.

Rocky conducts interactive interviews that adapt to each student’s strengths and weaknesses based on their eMock results. Students receive instant feedback after each answer and a detailed summary report at the end, just like a real interviewer would provide.

Why it matters: Interview Prep with Rocky helps students develop confidence, communication, and critical thinking — ensuring they walk into interviews prepared, articulate, and ready to shine.

Revise with Rocky turns revision into an active learning journey. It gives students clear, topic-based notes, handpicked resources, and smart AI guidance — all designed to make 11+ preparation focused, efficient, and engaging.

Each topic includes concise revision notes, useful links, and an “Explain with AI” option where Rocky helps students understand concepts using their chosen AI model — ChatGPT, Gemini, DeepSeek, or Claude.

After revising, students can click “Test Me” to answer topic-based questions, get instant feedback, and track progress over time.

Why it matters: Revise with Rocky transforms revision from passive reading into interactive understanding — helping students strengthen memory, confidence, and clarity for 11+ success.

In all Learn with Rocky modules, we include a selection of free items available to everyone as part of the Free Plan. These allow students to try and experience Rocky’s support before upgrading.

The Elite Plan provides full access to all content — including every essay, comprehension, and Explain with AI feature across the Learn with Rocky suite.

Rocky uses carefully selected AI models to help students learn, explain, and improve with confidence — never to collect or share data.

All AI interactions are used solely to provide educational feedback and explanations. Student responses and prompts are processed securely and are never stored, shared, or used to train any AI system.

Every interaction stays private within the eMock platform and follows strict data protection and safety standards.

Yes — when used safely and thoughtfully, AI can be an excellent learning companion for young students. It helps children understand complex ideas step by step, receive instant feedback, and build confidence in their own pace and style.

At eMock, AI is designed to guide, not replace, real learning. Rocky encourages curiosity, critical thinking, and self-reflection — skills that go far beyond exams.

The future of learning is not digital. It is intelligent – Rocky.

Parents are expected to sign up using their email address and then add a Pupil Account for their child. Both accounts have separate access, but parents can also switch directly to the pupil view using the “Switch to Pupil” option.

The Parent Account allows parents to view all question papers, essays, comprehensions, and mock exams, as well as track their child’s progress and results.

The Pupil Account is designed for students to actively practise — completing past papers, topic questions, mock exams, essay writing, and comprehension tasks.

Results and the “Explain with AI” feature are available from both Parent and Pupil accounts.

If you’ve forgotten your password, click “Forgot Password?” on the eMock login page.

Enter your registered email address, and you’ll receive a verification code to reset your password securely.

Once you enter the verification code, you can set a new password and regain access to your account.

If you don’t receive the code within a few minutes, please check your Spam or Junk folder before trying again.

To update or change your account details, go to the “My Account” section and click on “Update Account Details.”

You can edit your name and mobile number from this page.

Please ensure that your updated email address and mobile number are active and accessible for verification purposes.

Log in using your Parent Account and go to the “Pupils” section, then select “Manage Pupils.”

From here, you can add or edit pupil details and reset passwords.

If you experience any technical issues while using eMock — such as login problems, slow loading pages, or errors during exams — please try the following first:

• Refresh the page and check your internet connection
• Use Google Chrome or install the eMock Progressive Web App (PWA) for best performance
• Clear browser cache if the issue persists

If the problem continues, please contact our support team using the Help button on your dashboard.

You can contact our support team directly through your dashboard by going to Help → Report a Problem.

Alternatively, you can email us at support@emock.co.uk. Please include your registered email address and a brief description of the issue so we can assist you quickly.

Our support team aims to reply to all messages within 24 hours (Monday to Friday).

During weekends or busy exam periods, it may take a little longer — but we always prioritise active exam users first.

Every query is read and answered personally by the eMock support team, so you’ll always receive a helpful response.

If you’re unable to log in or verify your account, please click “Forgot Password?” to reset access. If the issue continues, go to Help → Report a Problem or email support@emock.co.uk.

Include your registered email address so we can help you restore access quickly.

eMock currently offers two plans – Free and Elite.

The Free Plan gives you access to selected papers and AI tools to explore the platform.

The Elite Plan unlocks full access to all exams, essays, comprehensions, and AI-powered learning features across the platform.

The Free Plan includes full access to all past papers, topic questions, and mock exams.

Students can answer questions, receive automatic marking with scores and percentages, and view detailed reports showing topic-wise and overall performance in each subject.

The Free Plan also includes access to a selection of essay writing and comprehension tasks from the free sections of these modules.

The Elite Plan unlocks full access to all features on eMock, including:

• Correct answers and detailed explanations for every question
• Access to Explain with AI for step-by-step personalised guidance
• Full access to the entire Learn with Rocky suite — including Write with Rocky, Comprehension with Rocky, Interview Prep, and Revise with Rocky

The Elite Plan is designed for students who want the complete 11+ preparation experience with AI-powered feedback, support, and unlimited practice.

No. The Elite Plan is not auto-renewable.

There are two options available — 6 months or 12 months. The plan will automatically expire at the end of the selected period, and the account will then switch back to the Free Plan.

Once expired, you can easily purchase the Elite Plan again for another 6 or 12 months whenever you wish to continue.

After your Elite Plan expires, your account will automatically switch back to the Free Plan.

You’ll still be able to access all your previous results, reports, and progress data, but access to premium content and AI-powered features will be limited.

You can upgrade again anytime by purchasing a new 6-month or 12-month Elite Plan from your dashboard.

No, we do not offer a separate trial period.

The Free Plan already allows you to explore the platform, try past papers, topic questions, mock exams, and sample AI features before upgrading.

This ensures every parent and student can experience eMock fully before choosing the Elite Plan.

No, we do not offer refunds.

All features of eMock can be explored through the Free Plan before upgrading. This allows parents and students to understand how the platform works and make an informed decision before purchasing the Elite Plan.

Once upgraded, full access is instantly available, including all AI-powered tools and learning modules.

We recommend starting by watching our short explanatory videos to understand how eMock works. If the videos are not yet available, they will be added very soon.

Next, begin with the Familiarisation section to explore how online exams function on eMock. You can take practice tests here to understand the layout, navigation, and timing.

Results are available immediately after submission, allowing you to get fully comfortable with the platform before moving on to Topic Questions, Past Papers, and Mock Exams.

The Familiarisation section includes sample online exams for Maths, English, Verbal Reasoning (VR), and Non-Verbal Reasoning (NVR). These are designed to help students understand how the online exam system works.

Each familiarisation exam can be taken multiple times until the pupil is completely confident with the platform and exam flow.

Once fully familiarised, we recommend progressing to the Topic Questions, Past Papers, and Mock Exams for complete practice.

The Topic Questions section includes focused practice for Maths, English, Verbal Reasoning (VR), and Non-Verbal Reasoning (NVR). Each set allows pupils to target specific areas where they may need extra support.

Topic Questions provide direct access to practice individual topics, helping pupils strengthen weak areas and master essential 11+ skills.

In a typical learning path, we recommend this order: learn the topic → practise Topic Questions → attempt Past Papers → complete Mock Exams.

Past Papers are available for Maths and English, allowing pupils to experience real 11+ exam-style questions under similar conditions.

English Comprehension and Essay Writing past paper questions are available separately within the Comprehension with Rocky and Write with Rocky sections.

The Mock Exams section includes a range of full-length online exams designed to replicate real 11+ conditions.

This includes CEM-style and GL-style mock exams, as well as school-specific mock exams such as QE Boys (Barnet) and Henrietta Barnett School.

Each mock exam follows authentic timing and marking patterns, helping pupils build confidence and readiness for the actual exam day.

Topic Questions and Past Papers are not timed, allowing pupils to practise freely and attempt each paper multiple times for mastery and confidence.

Mock Exams, however, are timed to replicate real 11+ exam conditions and can only be taken once per pupil. This helps measure true exam readiness and performance under timed conditions.

All results can be viewed from the Results section on your dashboard.

This includes:

• Practice Results – from Past Papers and Topic Questions
• Mock Results – for all timed mock exams
• Writing Results – from the Write with Rocky module

Each result shows scores, percentages, and topic-wise performance to help track progress effectively.

If you believe a question or answer appears to be incorrect or unclear, please let us know so our academic team can review it.

You can contact us directly through Help → Report a Problem in your dashboard, or send an email to support@emock.co.uk with the exam name and question number.

We’ll investigate the issue and make any necessary corrections as quickly as possible.

If an exam is submitted early by mistake, don’t worry.

Topic Questions and Past Papers can be reattempted freely as many times as needed.

If this happens during a Mock Exam, please contact our support team so they can delete the submission and make the exam available again from the beginning.

You can reach us through Help → Report a Problem in your dashboard or email support@emock.co.uk.